Frequently asked questions

Straight answers before you get started.

You should understand what you are paying for and what happens next. Here are the questions local owners ask us most often.

01

I don't have any photos or content ready — can you still help?

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Yes. Most owners come to us with rough notes, a social media page or just a clear idea of what they offer. We can help organise your information, shape the wording and explain which photos would be useful. If you need professional images, we can also suggest the best next step without holding up the whole project.

02

How long does the process take, start to finish?

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A straightforward website normally takes two to four weeks once we have the key details from you. A larger shop or booking website can take longer. We give you a realistic timescale before paid work starts and keep you updated, so you always know what is happening next.

03

What if I don't like the design you send me?

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That is exactly why the first mockup is free and carries no obligation. Tell us what feels wrong and we can talk through the direction. You do not pay simply for viewing the first idea, and you are not pressured to continue if it is not right for you.

04

Do I own the website once it's built?

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Yes. Once the agreed project cost is paid, the finished website and the content created specifically for your business belong to you. Any third-party services, fonts, images or software remain covered by their own licences, and we will explain those clearly where they apply.

05

What happens if I want changes after the site is live?

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Just send us the change. Small updates can be handled through an ongoing support plan or quoted separately when you need them. For bigger changes, we explain the work and cost first. Nothing is added to your bill without your agreement.

06

Do you handle the domain name and hosting too?

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Yes. We can help you choose or connect your domain name, set up the hosting and deal with the technical side of going live. Where possible, important accounts are kept in your name so you stay in control of your website.

Still unsure?

Ask us in plain English.

Send your question with the free mockup form. You will get a clear answer, without a hard sell.